First Hotels
"Following our decision to make a strong focus on Revenue Management we searched the market for a sophisticated tool which was not based on the traditional capital-intensive technology but would give us the flexible opportunity provided by a web-based product. We felt that EzRMS™ would be the perfect fit within these current and future business needs."
"In December 2000 we installed the EzRMS™ Core Module into four of our main properties - First Hotel Amaranten, Stockholm, Sweden, First Hotel Reisen, Stockholm, Sweden, First Hotel Garden, Malmo, Sweden and the First Hotel Vesterbro, Copenhagen, Denmark."
"As with any organisation we were initially a little cautious to be the first live sites for the EzRMS™ solution but have certainly seen during the past four months that our inhibitions and concerns where misplaced and that the true value of an ASP offering has been demonstrated without question. The two main issues that we at First Hotels faced were (a) Data Quality / Maintenance & Support and (b) The ability to have access and control of our various properties from a central location."
"Throughout this whole process so far we have been delighted with the data situation - there have been minor data issues which you would expect with any installation of this type, however, the biggest positive service provided by EasyRMS is the ability to not only highlight these data discrepancies immediately but to provide the 'fix' on-line without our systems even being down for 1 minute - something that provides an amazing value added service and boosts the confidence levels within our group no end !!"
"The second issue of access & control has again been solved and we are now able to view the financial and business decisions taken by our General and Revenue Managers on a daily basis. In my position as Director of Revenue Management for the group this is a vital aspect of the solution offered and I do not understand how anyone in my position within a hotel chain can operate effectively without such a tool."
"We have been extremely satisfied so far by both the level of service and commitment offered by the team at EasyRMS and the functionality of the EzRMS™ product. We certainly envisage continuing the rollout of this sophisticated tool throughout our entire property portfolio, starting with an already selected further 6 properties to be installed by the end of April 2001."
Ms. Ann-Charlotte Andersson
Director of Revenue Management
First Hospitality
Stockholm, Sweden.
